
Or maybe they are not.
First of all, I don't have a car. I live in the city and I can walk or ride my bicycle to commute between home and office. Without a car, I can avoid to pay for insurance, parking hustle, maintenance fee and more. When I really need a car, like going to Point Reyes for hiking, I use Zipcar, "wheels when you want them".
So I had used cabs a lot in San Francisco. But there are four things I really hate about cab drivers.
They don't show up. It really happens a lot. I have no idea why this happens but maybe they pick up someone on their way to my home. Calling to the dispatcher again does not work because they would say "nobody's there", a obvious lie. Even if they did show up, sometime they don't wait for us carrying two suitcases and being on a street.
They are on a phone and speaking unfamiliar language like Arabic, Russian, Portuguese. Sometime it's English but they are just yelling at person on a phone complaining about family businesses. They are not professionals at all. I have never seen a Muni driver speaking on a phone with his/her family. (Although Muni drivers have their own issues like leaving a bus to get a sandwich or go to a restroom. A different story)
They hate people paying with credit cards. Nobody has more than $20 cash in a wallet because everything, but a cab ride, you can pay with your credit cards. I know there is a transaction fee like 5% or 6%, but all other restaurants, glossaries are covering the fee. I am paying more than $20 for a ride most of times. It's not enough? Cab drivers should put a sign on their car "credit card purchase - $100 minimum".
They are rude. Honking against pedestrians, cutting lanes and spitting out f-words all the way through. I'd pay 30% tips to shut their mouth.
So, I started to use SideCar and Lyft, startups providing "ride-sharing" service (I use Uber for occasional rides. As you know, everybody loves Uber. Their drivers and cars are awesome for sure). So far none of "ride-sharing" drivers are rude. They are friendly and nice. They are startups so that they know about technologies and they provide a better way to "donate" with smartphone apps. Especially I love SideCar app very much. It's well designed in terms of user experiences. Before calling a driver, you can put your destination on the app and check average "donation" fee for your ride. With a driver's version of the app integrated with GPS and Google map, the driver knows the destination and a route as you hopping in a car. It's not turn-by-turn navigation so that sometimes it's challenging to follow the route but paying "donation" experience is way much better than dealing with cab drivers with a slow printers which takes forever to print a receipt.
At a night with my coworkers, when I was talking about my experiences of SideCar and Lyft services and apps, one of my coworkers said "I don't want to be with dangerous unlicensed drivers". Well, that's true but there are thousands of dangerous cab drivers out there too.
Today on my way to a soccer field, I talked with a cab driver about those startups. He pointed out that those startups does not paying proper insurances whereas each cab driver paying $300 to $500 per month. He complained about credit card transaction fees of course. I told him about Square which requires only 2.75% of a transaction. He needs to do the moth how much he can make money by using Square.
I saw a driver using Square about a month ago. Maybe there are a few cab drivers who are smart and recognize those issues I listed. But, the problem is, how can I find them?
Now I come up with an idea. What if we have a list of cab drivers who are using Square? Actually you can do that with Square app. Search "cab" or "taxi" on the app and you get a list of cab drivers who have the pride. I'm sure I'll try one of them next time.
photo credit KayVee.INC
Recent Comments